Product

Live in production

COD risk & RTO

Score every COD order before it ships.

Cash-on-delivery risk scoring, address validation, automated OTP verification, and prepaid conversion built to protect your gross margins.

Book a demo Compare Flo

flo - merchant admin

What Flo does for your COD orders

Real-Time Order Risk Scoring

Score every cash-on-delivery order at placement using address history, phone validity, buyer behavior, and regional delivery performance.

Automated WhatsApp & OTP Gateways

Trigger single-click WhatsApp confirmation messages or OTP verification for orders flagged above your risk threshold.

Prepaid Conversion Incentives

Offer automated dynamic discounts or free shipping upgrades at order placement to nudge risky COD buyers toward instant digital payment.

Non-Delivery Report Triage

Automate courier NDR feedback loops with immediate buyer communication to re-attempt deliveries before shipment return.

Address Standardisation & Verification

Clean incomplete or unserviceable street addresses before orders hit fulfillment to prevent courier rejection at origin.

RTO Analytics & Courier Benchmarks

Monitor return-to-origin rates by geographic zone, courier partner, product category, and customer risk segment.

Install

Three ways in. Pick one.

Deploy the Flo cartridge to evaluate orders in SFCC, install on Shopify, or query via API prior to fulfillment.

Real-time pre-fulfillment order scoring API

Native WhatsApp and SMS gateway integration

Full audit log for every flagged transaction

flo

sfcc-ci code:deploy \
  int_flo_risk_sfra.zip

# Business Manager Hooks:
dw.order.orderOnHold → FloRiskHook.eval(order)

# Install Flo Shopify App
shopify app install --name="Flo COD Risk"

curl -X POST https://api.tailoredd.com/v1/flo/score \
  -H "Authorization: Bearer flo_live_8a12k4..." \
  -H "Content-Type: application/json" \
  -d '{ "order_id": "ORD-1092", "payment_method": "COD" }'

Inside Flo

flo — merchant admin overview

Migration

Replaces GoKwik and Shiprocket Engage

Consolidate your COD risk assessment, OTP verification, and NDR workflows into a single cartridge.

GoKwik Shiprocket Engage

Migration step

Who does it

Historical RTO data import

You, export CSV

Configure risk threshold rules

Us, on sandbox

Deploy Flo order hook

Your team, with our guidance

Test OTP & WhatsApp triggers

Both, live test orders

Activate automatic hold logic

You, on production

Questions about Flo

How does Flo evaluate Cash on Delivery risk in real time? −

Flo analyzes past buyer order behavior, postal code delivery failure records, address formatting quality, and phone number validation score within milliseconds of order placement.

Can we customize the risk rules for specific regions? +

Yes. Merchants set custom risk score thresholds, auto-cancel triggers, or manual review queues per state, postal code, or order value tier.

What happens when a high-risk COD order is flagged? +

High-risk orders trigger an automated SMS/WhatsApp verification link or OTP request. Unconfirmed orders are put on hold before warehouse dispatch.

See Flo against your own data.

Thirty minutes on a sandbox with your catalogue, your rules and your team's questions. Engineers welcome.

Book a demo Get a sandbox key