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COD & RTO · feature matrix

Flo vs Shiprocket Engage

Both cut return-to-origin with order confirmation and address checks. The difference is whether risk scoring is a layer you control or an add-on to a logistics account.

The short version

Shiprocket Engage is a per-order automation suite attached to the Shiprocket logistics stack, delivered as a Shopify app. Flo is a scoring and rules layer that runs on your own order pipeline — including SFCC — and keeps courier feedback inside your own model.

Where Shiprocket Engage wins

If you already ship with Shiprocket, Engage is the lower-friction choice: it plugs into the courier data you are already generating, it is per-order rather than a platform commitment, and their Indian courier network coverage is deeper than anything we bring on our own.

Book a migration call Flo overview
flo — merchant admin
Flo merchant admin showing COD verdict mix

Feature by feature

11 capabilities · 8 where the two differ

Capability
Flo
Shiprocket Engage
Salesforce Commerce Cloud support
Distributed as a Shopify app
Flo: Full support
Shiprocket Engage: Not available
Works without changing your logistics provider
Designed around the Shiprocket shipping stack
Flo: Full support
Shiprocket Engage: Partial or conditional
Courier network coverage in India
Shiprocket’s advantage — the courier network is their core business
Flo: Partial or conditional
Shiprocket Engage: Full support
Per-order commercial model
Shiprocket’s advantage — no platform commitment to start
Flo: Not available
Shiprocket Engage: Full support
COD order confirmation flow
Flo: Full support
Shiprocket Engage: Full support
Address verification and correction
Flo: Full support
Shiprocket Engage: Full support
COD to prepaid conversion prompt
Flo: Full support
Shiprocket Engage: Full support
Risk score exposed on the order record
Flagging is surfaced; the underlying score is not exposed
Flo: Full support
Shiprocket Engage: Partial or conditional
Rules you author and version yourself
Configurable within a vendor-managed model
Flo: Full support
Shiprocket Engage: Partial or conditional
RTO analytics by pincode, courier and cohort
Reporting is oriented to shipments rather than cohorts
Flo: Full support
Shiprocket Engage: Partial or conditional
Sandbox API key before contract
App install on a development store
Flo: Full support
Shiprocket Engage: Partial or conditional
●Full support ◐Partial or conditional ○Not available Verified against public documentation · reviewed August 2026
Migration runbook

Five steps, run in parallel, cut over on your release train

01
Export
One CSV or API pull from Shiprocket Engage. You own this step.
02
Map
To your SKU and locale, not the old vendor's internal ids. We do this.
03
Install
Cartridge on a sandbox, display mirrored to your current layout.
04
Verify
Both systems live in parallel. Compare counts, rendering and schema.
05
Cut over
Your release, your timing. Redirects stay in place.

Bring your Shiprocket Engage export. We'll map it live.

Thirty minutes on a sandbox with your own data, so the migration is a decision and not a leap.

Book a migration call Get a sandbox key